Interactive Assist and Pediatric Wheelchairs

Have you heard about the latest updates to Interactive Assist? It’s easier than ever to have your son or daughter’s child wheelchair serviced by an authorized Quantum® provider. Read on to discover the newest features available from Quantum’s remote service application!

What is Interactive Assist?

Interactive Assist is a diagnostic application from Quantum Rehab® is the must-have app for remote service. The application provides a direct, real-time connection from a child wheelchair’s electronics to the programming station of your authorized Quantum provider. This connection provides a technician with full diagnostic and system data.

Through Interactive Assist, a technician can view a real-time, mirror image of the pediatric wheelchair’s electronics display. Furthermore, your provider can communicate with you using the chat feature and share helpful information and tips so you can understand your child’s pediatric wheelchair. This aids maintaining social distancing and eliminating wasteful trips to your home. Using Interactive Assist, your provider may be able to quickly resolve:

  • Battery management issues
  • Charging problems
  • Motor problems
  • Complete basic programming

New Features on Interactive Assist

The latest updates to the must-have app for remote service now include the ability to send photos through the chat feature. Both you and your child’s mobility chair provider can exchange photos of what you are seeing on the mobility chair and the joystick screen.

Another new feature of Interactive Assist is the Bluetooth® auto connect. If the connection between your son or daughter’s child wheelchair and your provider’s programming station is lost, the Bluetooth auto connect automatically pairs to the mobility chair again.

Not comfortable with using Interactive Assist? No problem! A system tutorial is now available within the application, linking to a video on quantumrehab.com. The tutorial explains the basic features of the application and how to use it. You can view this and other great videos by visiting Quantum’s video page, which offers the latest digital content with Quantum power wheelchairs

The Interactive Assist application can be used with the Q-Logic 3 Advanced Drive Control System and Q-Logic 3e controller. The Edge 3 Stretto® child wheelchair is compatible with both Q-Logic and Q-Logic 3e. The new features of Interactive Assist are only compatible with Android™ OS 8 and higher and Apple® iOS and higher, although the current version of the app will continue to work on any OS below those previously mentioned.

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