“I can use iLevel to raise up and observe team members over the top of their cubicles. It gives me a clear view of the entire area.“— Merlisha Henderson, Phoenix, Arizona
Merlisha Henderson knows the value of good customer service. She has worked in the automotive finance industry for 18 years! She loves engaging and mentoring team members in the finer points of customer service. Her strengths as a leader are even more enhanced with the help of iLevel® technology.
In January of 2018, Merlisha was diagnosed with a rare autoimmune disease that will result in the loss of her muscles over time. At first, her future in the workplace seemed unclear; then Merlisha received an Edge® 3 Power Chair with iLevel®. With 12 inches of power elevated seating, she gained a whole new perspective on her job.
“My power chair is super quiet, which is vital when working in a call center environment,” Merlisha said. “I can use iLevel to raise up and observe team members over the top of their cubicles. It gives me a clear view of the entire area.”
Merlisha can also elevate and drive at 4.5 mph in the office, allowing her to get from one meeting to the next with time to spare. When she needs to send faxes or make copies, iLevel gives her access to the machines, which are on tabletops.
“Without iLevel, I could not reach them, which would limit my effectiveness in the workplace,” Merlisha said.
Outside of work, Merlisha enjoys spending time with her family at their home in Phoenix, Arizona. She loves being active with her two young children and her husband. Merlisha also likes playing catch or racing with her kids. She drives her power chair while the kids ride their bikes or scooters.
Currently a Q Roll Model for Quantum, iLevel has given Merlisha greater confidence as she interacts with people in her community and local businesses. Her partnerships with business owners resulted in several businesses installing family restrooms at their locations. These new facilities help ease the stress that caregivers and those with disabilities face every day.
“I have a responsibility to myself and others in the disabled community to advocate for equality and access for all,” Merlisha said.