COVID-19 has brought many complications to people around the country. In addition to worries about staying healthy, businesses have shut down, which can affect individuals who rely on the service or product that the business sells. While wheelchair manufacturers may continue to operate, local dealers may or may not be open, depending on the area where they’re located and that area’s regulations. It’s been a few months since the pandemic came to the United States and some states are starting to reopen. However, every state is different.

So, what happens if you need your power wheelchair serviced or you need to purchase parts? There are a couple of options we recommend.

Interactive Assist

Interactive Assist is the must-have app for remote service that lets you connect with your provider in real time. This app allows you to have faster repair evaluations in the safety of your home. If your power wheelchair is experiencing issues, but your state is under stay at home orders or you prefer to practice social distancing, Interactive Assist is there to help.

Interactive Assist pairs with the Q-Logic 3 Advanced Drive Control System and provides the technician with full system and diagnostics information along with tools, such as a real-time mirror image of the power wheelchair’s electronics display. Contact your provider to find out if they use Interactive Assist. If they do, check your phone’s app store to find Interactive Assist available for download. Once you download the app, there’s an easy step-by-step tutorial to guide you through the process of activating the app on your Q-Logic 3 controller.

Learn more about Interactive Assist, how it works and which issues it can help diagnose.

Contact Your Dealer

Some problems on your motorized wheelchair can only be resolved through an in-person visit with a technician from your authorized Quantum dealer. If your provider doesn’t participate with Interactive Assist or needs to see your electric wheelchair in person, you may have to contact them directly to see if they are open and making service visits. If you are not sure who your Quantum dealer is, contact us with your power wheelchair’s serial number and we can help you find out who they are and give you their contact information. You can also use our dealer locator to find an authorized dealer near you.

Your dealer can inform you of their safety and sanitation procedures during COVID-19 and let you know how they can best assist you.