During these challenging times with the COVID-19 pandemic, it’s important to maintain social distancing while evaluating a client’s electric wheelchair. Stay safe and reduce trips to a client’s home by using Quantum’s diagnostic app, Interactive Assist!
What is Interactive Assist?
Interactive Assist is the must-have app for remote service. The app provides a direct, real-time connection from an electric wheelchair’s electronics to your technician’s programming station. This connection provides a technician with full system and diagnostic information. Interactive Assist also offers tools, such as a real-time, mirror image of the electric wheelchair’s electronics display, to aid in eliminating wasteful trips.
By utilizing Interactive Assist, your technician may be able to quickly resolve:
- Battery management issues
- Charging problems
- Motor problems
The technician may also be able to complete basic programming, view error code history, add photos to a photo album and more!
Here are some fault codes that Interactive Assist can resolve remotely.
Electric Wheelchair Code 14 – Proportional Input Device Not Connected
Code 14 occurs when a programmed device is missing at startup. You can connect to the client’s chair and instruct them on how to select the correct proportional input device via the AUX menu if another input device exists.
Electric Wheelchair Code 28 – Main Relay Warning
Code 28 may indicate to possible undervoltage. You can connect to the client’s electric wheelchair and look at the charging history and see if the client is undercharging the batteries on his or her electric wheelchair. If this is the case, you can re-educate your client on proper charging habits.
For more information on what other fault codes Interactive Assist can resolve remotely, as well as fault codes that can be identified, check out our Interactive Assist page.
Electric Wheelchair Code 45 – Input Device Not Present
Code 45 occurs when a programmed device is missing at startup. You can connect to the client’s power wheelchair and instruct them on how to select the correct input device via the AUX menu if another input device exists.
How to Download Interactive Assist