Your Edge 3 Stretto™ is a sophisticated piece of equipment. Like any power mobility device, it requires routine maintenance checks, some of which require assistance from your Quantum Rehab dealer. Preventive maintenance is imperative. Getting your narrow power wheelchair serviced can help ensure that the power wheelchair gives you years of trouble-free operation. There are many ways to get service on your narrow power wheelchair.
Servicing Your Narrow Wheelchair Locally
The first thing you should do if your narrow wheelchair needs service is to get in touch with your provider. If you don’t know who your local provider is, contact us with your motorized wheelchair’s serial number and we can look up who your authorized Quantum Rehab® provider is and give you their contact information. They can assist in servicing your wheelchair and get any necessary wheelchair parts.
Interactive Assist – The Remote Diagnostic App
Does your provider participate with our Interactive Assist app? If you have the Q-Logic 3 controller, your dealer can use Interactive Assist to eliminate wasteful trips! This must-have app for remote service provides a direct, real-time connection from a power chair’s electronics to a provider’s programming station. The connection provides the technician with full system and diagnostics information along with tools, such as a real-time mirror image of the power chair’s electronics display. Using Interactive Assist, your provider may be able to quickly resolve issues with your chair. If you don’t currently have the app, you can download it today from your phone’s app store.
Servicing Your Narrow Wheelchair Away from Home
If you are away from home and need to get your wheelchair serviced, you can easily locate an authorized Quantum provider near you. The process is simple:
- Visit quantumrehab.com
- Click on the Find a Dealer button in the upper left corner of the homepage to go to our Quantum Dealer Locator
- Enter your ZIP code, address or city and hit Find Stores
- You’ll see a list of authorized Quantum mobility product providers near the ZIP code or address you entered
- You can adjust the mileage box to find a dealer that is as close as five miles or as far as 100 miles away
The search results show the dealer’s name, address and phone number. If you are unfamiliar with the area where the dealer is located, you can also view directions and a map. After finding the dealer’s information, you may contact them for assistance.
Servicing Your Narrow Wheelchair Outside of the United States
Quantum Rehab has subsidiaries around the globe that work with local dealers in other countries. If your narrow wheelchair needs servicing while you are outside of the United States, contact us or one of our international subsidiaries. We can have a provider from that region contact you.
You can reach us by phone at 1-833-745-3835, on our Facebook page, live chat on our website or by filling out a contact form.
To contact one of our international subsidiaries, locate the international dropdown menu at the top of our website and click on the corresponding subsidiary, closest to where you’re located. The subsidiary lists contact information, such as email addresses and phone numbers on their page. If applicable, you may also contact them through their social media pages.
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